Your Cottage accept no responsibility for personal injury to Guests, nor for loss or damage to Guests' property, nor for any other matters over which Your Cottage has no control.
Your Cottage does not own or manage the Property in any way.
The contract of letting a property is between the Owner of the Property and the Guests. The use of the Property by the Guests is subject to the Terms and Conditions of the property Owner.
The Owner and Your Cottage shall not be liable to the Guests for any direct, indirect, special or consequential loss of the Guest's arising out of or in connection with the Holiday. The Owner will indemnify the Guests for any loss or damage for personal injury or death caused to any person by any act or omission of the Owner in connection with the Holiday.
If Guest's become aware of any circumstances that may give rise to a claim of any kind, the Guests will inform the Owner as soon as possible.
Whilst every care has been taken in the establishment of the Your Cottage Website, no responsibility can be accepted by Your Cottage for any loss incurred by errors on the Website. All electronic data transferred remains the property of Your Cottage and may not be replicated in part or whole without prior permission. No electronic data will be preserved indefinitely.
General Terms and Conditions
Although each owner has their own Terms and Conditions, these Terms and conditions listed below are general ones that apply to nearly all properties and show what is expected of the guests. Always ask the owner of the property that you are renting to provide you with a list of their own unique terms and conditions.
The Guests acknowledge that genrally owners will only accept and confirm Bookings made by persons of 18 years of age or over.
The Guests shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the Holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found.
The Owner reserves the right to levy an additional charge for any extra cleaning required at the end of the Holiday.
The Guests must report to the Owner any damage or breakages to the Property or to any of the fixtures or fittings within the Property which occur during the Holiday. The Owner may require the Guests to compensate the Owner for any such damage or breakages and the Owner reserves the right to make a claim against the Guests for repair or loss as a result of damage or breakages caused by the Guests.
The Owner may require the Guests to pay a security deposit on arrival at the Property at the beginning of the Holiday. If this applies to the Property you will be advised of the amount of the security deposit at the time the Booking is made. The security deposit will be refunded by the Owner at the end of the Holiday, less any costs for damage and breakages.
The Guests must show due consideration to other parties during the Holiday. If the Guests abuse the property or display dangerous, offensive or rude behaviour to the Owner or any third parties including care takers, cleaners and neighbours, the Owner has the right to ask the Guests to leave the Property before the end of the Holiday. In this event, the Holiday shall be treated as having been cancelled by the Guests and the Guests shall have no claim against the Owner or Your Cottage for compensation or reimbursement whatsoever.
The Guests' right to occupy the Property may be forfeited without compensation in the following circumstances:
If more Guests or animals than specified on the Booking Form stay or attempt to stay in the Property during the Holiday
If overnight visitors are entertained without the Owner's express permission.
If any activity is undertaken which may cause damage, or an unreasonable noise or disturbance.
The Guests acknowledge that the Owner or his representatives may access the Property at any reasonable time during the Holiday. The Guests recognise that, in the case of an emergency, if the Guests cannot be contacted, the Owner or his representatives have the right to gain access to the Property immediately.
The Guests may bring a pet or a guide dog or service dog to the Property provided that this is agreed with owner prior to arrival and noted on any literature such as the Booking Form. Guests must keep all animals off the furniture, exercise them outside and never leave them unattended in the Property.
Guests acknowledge that other visitors may have brought animals into the Property and the Owner makes no guarantee that Guests will not have allergic reactions because animals have been in the Property before.
The Guests will use the Property for the purpose of a holiday and for no other purpose.
The Guests must take all necessary steps to safeguard their personal property for which the Owner will take no responsibility.
Arrival and Departure from the Property
These are to be discussed direct with the propety Owner
In the event of there being cause for complaint concerning the Property, the matter should be taken up with the person whose details are given on the website as soon as possible so that an on the spot inspection can be made if necessary and remedial action taken. In no circumstances will compensation be made for complaints raised after the Holiday has ended when the Owner will have no opportunity to investigate the complaint or to try to put maters right.
Standard of the Property
Information on the Property has been compiled and is set out on the Your Cottage Website as accurately as possible. Facilities may be altered or withdrawn for reasons outside the control of Your Cottage or the Owner, in which case neither Your Cottage nor the Owner can accept responsibility. Mistakes in the description of the Property on the Your Cottage Website may occur from time to time, and confirmation should be requested prior to booking. The Guests must accept that there may be minor differences between text or photographs or illustrations on the Your Cottage Website and the Property. Your Cottage and the Owner cannot accept responsibility should the Property not conform to the Guests' standards. If a facility is particularly important to Guests they should check with Your Cottage prior to making a Booking.
Cancellation by the Guests
Sometimes it is necessary to cancel a booking. You must call the Owner of the property and also confirm the cancellation in writing immediately. There is often a cost associated with cancellation and you should make your self aware fo this before you make the booking. It will be detailed in the owners Terms and Conditions.
Holiday cancellation insurance is not provided by Your Cottage or the Owner and is not included in the rental price of the Property. All Guests are advised to take independent advice on appropriate holiday insurance.
If you have not arrived by 8.00am the morning after your holiday was due to commence or contacted the Owner. It will be assumed that your holiday has been cancelled and the total cost of your booking will be forfeited.
Cancellation by the Cottage Owner
In the event of the cottage owner being unable to arrange the Property for the Holiday requested by the Guests, the cottage owner will notify the Guests as soon as possible and shall use their best endeavours to arrange alternative accommodation of an equivalent type and standard in a similar location. If this is not acceptable to the Guests and the Guests so advises the cottage owner within seven days of the cottage owner's suggestion of an alternative, the cottage owner shall refund all payments made, including the deposit, to the Guests.
" Lucie and Liz, Just a quick email to say that it is so good being able to speak to the property owners direct and to chat about all my family needs and make sure that every little thing is covered. I am not sure if many people email you but I thought I would just like to say well done and keep up the good work. "
Mrs Julie Fowler, Yately, Surrey
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